Privacy Policy

Who We Are

Clarendon.ie is operated by Clarendon Training Ireland Limited, a company registered in Ireland. Our registered office is located at 290 Navan Road, Dublin 7.

Contact Details:

  • Email: privacy@clarendon.ie
  • Phone: 0203 576 1834
  • Post: 290 Navan Road, Dublin 7

Information We Collect

Information You Provide Directly

We collect information when you:

  • Fill out contact forms or enquiry forms
  • Subscribe to our newsletter or updates
  • Create an account or register for services
  • Make purchases or bookings
  • Participate in surveys or feedback requests
  • Contact us by email, phone, or post

This may include your name, email address, phone number, postal address, payment information, and any other details you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referring website or search terms used
  • Location data (general geographic area)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These help us:

  • Remember your preferences and settings
  • Analyse website traffic and usage patterns
  • Provide personalised content and advertisements
  • Ensure website security and functionality

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

How We Use Your Information

We process your personal data for the following purposes:

Service Delivery

  • Processing orders, bookings, or service requests
  • Providing customer support and responding to enquiries
  • Managing user accounts and access to services
  • Delivering products or services you've requested

Communication

  • Sending order confirmations and service updates
  • Providing newsletter content and promotional materials (with consent)
  • Responding to customer service requests
  • Sending important notices about our services

Business Operations

  • Improving our website and services
  • Conducting market research and analysis
  • Preventing fraud and ensuring security
  • Complying with legal obligations

Marketing (With Consent)

  • Sending promotional emails and offers
  • Displaying targeted advertisements
  • Personalising website content based on your interests

Legal Basis for Processing

Under GDPR, we process your data based on:

  • Consent: When you've given clear permission
  • Contract: To fulfil services you've requested
  • Legitimate Interest: For business operations and improvements
  • Legal Obligation: To comply with applicable laws

How We Share Your Information

We may share your information with:

Service Providers

Third-party companies that help us deliver services, including:

  • Payment processors
  • Email marketing platforms
  • Website hosting providers
  • Analytics and advertising services
  • Delivery and logistics companies

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity.

We do not sell, rent, or trade personal information to third parties for their own marketing purposes.

International Transfers

Some of our service providers may be located outside Ireland or the European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • European Commission adequacy decisions
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. Specific retention periods include:

  • Customer account data: Until account deletion plus 7 years for tax purposes
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Website analytics: Up to 26 months
  • Transaction records: 7 years for accounting purposes

Your Rights

Under data protection law, you have the right to:

Access

Request a copy of the personal data we hold about you.

Rectification

Correct inaccurate or incomplete information.

Erasure

Request deletion of your personal data in certain circumstances.

Restriction

Limit how we process your data in specific situations.

Portability

Receive your data in a structured, machine-readable format.

Objection

Object to processing based on legitimate interests or for direct marketing.

Withdraw Consent

Remove consent for processing where consent is the legal basis.

To exercise these rights, contact us using the details provided above. We'll respond within one month.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure data storage and backup systems
  • Incident response procedures

However, no internet transmission is completely secure. We cannot guarantee absolute security of information transmitted online.

Third-Party Links

Our website may contain links to external sites. We're not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware of such collection, we'll take steps to delete the information promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Continued use of our services after policy changes constitutes acceptance of the updated terms.

Complaints

If you're concerned about how we handle your personal data, please contact us first. If you remain unsatisfied, you can lodge a complaint with the Data Protection Commission of Ireland:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland

Phone: +353 57 868 4800
Email: info@dataprotection.ie

Contact Information

For questions about this privacy policy or our data practices, contact:

Privacy Officer
Clarendon Training Ireland Limited
Email: privacy@clarendon.ie
Phone: 0203 576 1834
Address: 290 Navan Road, Dublin 7